HELP CENTRE
Questions parents ask us
Orders & shipping
When will my order ship?
Orders are dispatched the same or next working day, Monday to Saturday. You get tracking details by WhatsApp and email as soon as your parcel leaves us.
Is there an offer on prepaid orders?
Prepaid orders (UPI or card) get 10% off. Any shipping charge is shown at checkout. Most orders reach metro cities in 2–4 days.
Do you ship outside India?
Yes. International orders ship by courier and usually arrive in 7–10 days. Charges depend on the destination and weight, and any customs duty is paid by the customer.
Size & fit
How do I choose the right size?
Check the size chart and measure your little one’s chest and length. Between two sizes, pick the bigger one.
Can you help me with sizing?
Of course. Send your baby’s age and height on WhatsApp and a mom on our team will suggest the right size.
Returns & exchange
Can I exchange a size?
Yes. Exchanges are accepted within 7 days of delivery, as long as the product is unused and in its original packaging.
What if my order arrives damaged?
We’ll make it right. Share a clear, unedited unboxing video with your order number within 7 days of delivery and we’ll arrange a replacement.
Fabric & care
How do I wash handloom outfits?
Hand wash or dry clean silk and zari pieces. Cotton can be gently hand washed in cold water. Dry in shade and iron on low heat on the reverse.
Is the fabric soft enough for babies?
Our outfits are lined with soft cotton where they touch the skin, so babies stay comfortable through long functions.
Payments
Do you offer cash on delivery?
Yes, cash on delivery is available on most pin codes for orders up to ₹5,000. For bigger orders, please pay by UPI or card. A small handling fee may apply and is shown at checkout.
Which payment methods do you accept?
UPI, credit and debit cards including RuPay, net banking and cash on delivery.